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Privacy Policy

Last Updated: January 17, 2023

This Privacy Policy ("Policy") explains how Mokaloha.com (collectively, "mokaloha," "we," or "us") collect, use, and disclose personal information about you. This Policy applies to information we collect when you access or use our website and other online products and services that link to this Policy (collectively, the "Services"), shop in our stores, dine in our restaurants, communicate with guest services, or otherwise interact with us.  

We may change this Policy from time to time. If we make changes to this Policy, We encourage you to review this Policy regularly to stay informed about our information practices and the choices available to you.

PLEASE READ THIS PRIVACY POLICY CAREFULLY AND FEEL FREE TO CONTACT US IF YOU HAVE ANY QUESTIONS. BY VISITING THE WEB SITE, YOU CONSENT TO THE COLLECTION AND USE OF YOUR PERSONAL INFORMATION AS OUTLINED IN THIS PRIVACY POLICY.

 

Our Privacy Policy is broken into the following sections:

Collection of Personal Information

Use of Personal Information

Protection of Personal Information

Use of 'cookies'

Third Party Disclosure/links

Do Not Track Signals

Fair Information Practices

California Privacy Notice (CCPA)

 

 

Collection of Personal Information

We collect personal information directly from you, including when you engage in any of the activities listed below:

  1. Place an order from our website;
  2. Return an item or make an exchange from a previous purchase;
  3. Inquire about our products or services;
  4. Contact us to request assistance or provide feedback, including correspondence with guest services or our store associates;
  5. Create an online account and profile;
  6. Subscribe to receive our emails;
  7. Participate in a marketing survey, promotion, or event; and nteract with us on social media, including by posting content and tagging us.

 

Use of Personal Information

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.

• To improve our website in order to better serve you.

• To allow us to better service you in responding to your customer service requests.

• To quickly process your transactions.

• To send periodic emails regarding your order or other products and services.

Protection of Personal Information

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Use of 'cookies'

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.

• Understand and save user's preferences for future visits.

• Keep track of advertisements.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third Party Links

We do not include or offer third party products or services on our website.

According to CalOPPA we agree to the following:

Users can visit our site anonymously.

Users will be notified of any privacy policy changes:

• On our Privacy Policy Page

Users are able to change their personal information:

• By chatting with us or sending us a ticket

Do Not Track Signals

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?

It's also important to note that we do not allow third party behavioral tracking

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the USA and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur.

We will notify the users via email within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.

• Process orders and to send information&SMS and updates pertaining to orders.

• We may also send you additional information related to your product and/or service.

• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM we agree to the following:

• NOT use false, or misleading subjects or email addresses.

• Identify the message as an advertisement in some reasonable way.

• Include the physical address of our business or site headquarters.

• Monitor third party email marketing services for compliance, if one is used.

• Honor opt-out/unsubscribe requests quickly.

• Allow users to unsubscribe by using the link at the bottom of each email.

 If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence. 

California Privacy Notice (CCPA)

The California Consumer Privacy Act (“CCPA”) requires us to explain some information using definitions and categories set out under the CCPA. If you are a California resident, this section applies to you.

Additional Disclosures


We collect, and in the preceding 12 months we have collected, the following categories of personal information: Identifiers (such as your name, email address, or IP address), characteristics of protected classifications under California or U.S. law (such as your age), commercial information (such as records of products or services purchased), Internet and electronic network activity information (such as browsing history, search history, information about your activities on our Services), geolocation data (such as your city of residence), audio and visual information (such as phone recordings when you call customer service), inferences drawn about your preferences, and other categories of personal information that relate to or are reasonably capable of being associated with you (for example, certain information you submit in connection with a product review or in response to a survey such as your height and clothing size). For more information about the precise data points we collect, please see "Collection of Personal Information" above. We collect personal information directly from you (for example, when you place an order from our website or make a purchase at one of our stores), automatically when you access or use our Services or shop in our stores, and from third-party sources such as joint marketing partners, each described in more detail in the "Collection of Personal Information" section above.

We collect personal information for the business and commercial purposes described in the "Use of Personal Information" section above.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

We retain personal information for as long as necessary to carry out the purposes for which we originally collected it and for other purposes described in this Policy.


We do not knowingly sell or share personal information about consumers under the age of 16.

Privacy Rights

You have the right to opt out of any sharing or sales of your personal information, which you can exercise by following the instructions in here or by visiting our Services with a legally recognized opt-out preference signal enabled, such as the Global Privacy Control (see opt-out form for details).

Shine the Light Law

California's "Shine the Light" law requires certain businesses to respond to requests from California customers asking about the businesses' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes. Alternately, such businesses may have in place a policy not to disclose personal information of customers to third parties for the third parties' direct marketing purposes if the customer has exercised an option to opt out of such disclosures. We have such a policy. If you want to opt out of these disclosures of your information please submit your request here.


Contacting Us

If there are any questions regarding this privacy policy you may contact us at cs@mokaloha.com.